“Rich helped me to view things from a totally different perspective”

  • "Rich's guidance of both the process and the thinking was exceptional - consistently striking the right balance between challenge and support, creativity and pragmatism. As a client I found the scrutiny of our thinking and the provocation to make this stronger invaluable throughout."

    Dave Robinson, Customer Value & Analytics Director

    from £1bn retail growth programme

  • "I've been both a client and colleague of Rich's. Thanks to his experience both agency and client-side, Rich brought a huge amount of empathy and understanding to our engagement. His combination of retail, digital and service design experience means he's able to join dots across channels and platforms to identify different ways of unlocking, scaling and generally getting things done to create the growth needed. Rich is still one of the most generous, supportive and self-aware people I've had the pleasure of working with and continues to be somebody I turn to for advice."

    Jen James, Head of Digital, Sofology - ex Boots, Alzheimer’s Society

    from digital design + transformation

  • “Rich's great at seeing what the future could be, how social trends and technology opportunities collide, grounded in current reality. Focused on how people really behave and what businesses need to succeed commercially, Rich has a rare ability to craft outstanding new customer propositions and then drive them to successful launch.”

    Claire Jefferies, CMO, Identi - ex Orange, EE, Verisure

    from mobile + consumer tech

  • "What struck me was the focus on truly understanding the customer behaviour in driving insights that resulted in compelling propositions. Rich consistently held a positive tension for us to think more transformationally to achieve the commercial shift and reappraisal we were looking to achieve with our customers. Rich's thinking was always bold and leading edge, but achieved through a refreshingly collaborative style that always ensured our challenges and solutions were a result of shared work and thinking. As a result, we built some strong, recognisable and sustainable propositions that we are now able to actively test and pilot in the market."

    Business director, leading retail brands

    from new proposition design

  • “Rich was my line manager at a time of huge change in the business and found him approachable and supportive in managing the team through such a difficult time. Rich is a visionary and motivates his team by encouraging to think big and the art of the possible whilst creating an energy to test and learn ideas at pace. He is customer centric, entrepreneurial and has a great ability to break through silos to deliver results. I thoroughly enjoyed working in Rich's team and hope our paths cross again in the future.
”

    Laura Vane, Founder Tinies & Co - ex John Lewis, Tesco

    from team leadership work, omnichannel retail

  • "Rich combines a deep sense of empathy with a laser sharp ability to listen - and adds to that a clearly structured and practical coaching approach. He created the space for me to reflect and develop my ideas, while also guiding me through a series of very effective exercises - both verbal and visual. I gained new insights and deeper levels of understanding about my habits, how I see situations and how I react to them. I immediately sensed a shift in my behaviour. I would highly recommend Rich's coaching to anyone who wants change and to make their life better."

    Anja Keuppers, TV journalist, DW

    from coaching for change